Terms of Service

Introduction

Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using Cyperhost.com ("the Site") operated by Cyperhost ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at Cyperhost.com

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Cyperhost without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. No warranties of any kind (including implied warranties of merchantability or fitness for a particular purpose) are given with respect to the proprietary information disclosed or used under this agreement, and neither party shall be liable to the other damages arising out of or caused by defects or deficiencies in the proprietary information of either party, whether direct, incidental, consequential or otherwise.

Permission to Host Your Content

Upon receiving your payment for our services we will set up your account. In addition, you will need to provide us an email that is active that we will be able to reach you at all times typically an email address that is not @ the domain(s) you've signed up for, this will be our main form of contact in the event that you may have violated an abuse clause and/or any part of this agreement. If we feel that you have failed to meet this requirement, the order may be considered fraudulent in nature and could be potentially denied.

Server Locations

All of our current Web and Game Servers are located in Quebec, Canada. Our Backup Storage Servers are located in Quebec, Canada as well.

Domain Registration

When purchasing a domain with us you are giving explicit permission to give your contact and billing details to NameSilo. Please look over NameSilo's Terms of Service and Privacy Policy as we are not responsible for anything that happens on their end. Domains typically take up to 48 hours for it to be processed. Domains can be suspended with reason if they violate our terms of service or a United States or Canadian law, and a refund will not be given.

Transfers

We do provide the transferring of any server as a courtesy service but we cannot make any guarantee that during the transfer process we will be able to move your server. Our service department will make an effort to move your server to our hosting platform but the amount of time can vary immensely depending on how the server was previously configured. We always strive to make this a seamless process and try to avoid any interruption to existing servers but in some cases we may be unable to assist you in a transfer of data from the old server. We are not responsible for data loss in transfers.

Acceptable Use/Illegal Activity

Cyperhost strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. As such, we will not provide services to those that are using our services for:

If you are doing any of these on your service, your service will be terminated without refund with the possibility of proper law enforcement agencies being notified if needed.

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and products with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information. If your server is suspended for illegal activity or not paid for by the end user, Cyperhost has the right to the files on that related service.

Payment Information

Upon creating an account with Cyperhost you agree to make all appropriate payments for the services received, in advance of the time period during duration in which such services are provided. Moreover, unless you notify Cyperhost that you would like to cancel all or any of the services rendered, all services will be billed on an ongoing basis. In addition, as a client of Cyperhost you take full responsibility to make sure that your payment information is always up to date and that all invoices are paid on time. If any invoice is placed into an overdue status it will result in suspension until the account balance has been paid in full. Cyperhost reserves full rights of changing product prices whenever, to whatever price they want, without warning.

Invoices and Credit Cards

Invoices are made 5 days before the due date. If you have a Credit Card or PayPal account added, our module will attempt to charge it right away. By adding a Credit Card or PayPal account, you allow us to charge you for the service you bought, if you wish to not have us charge you, please cancel the service before the invoice is created or create a ticket so we can remove the Credit Card or PayPal account from your account. Refunds are not given in money (only credit) for Credit Card or PayPal Charges unless you made a ticket before the charge asking for the Card or PayPal to be removed.

Suspensions

Defining: "you" - The customer "assets", "files" or "server" or whatever other term may be used - The service provided and add-ons and files provided along with it. By purchasing with Cyperhost, "you" give us permission to host and have control over "your" files once they are active on our network. Upon suspension, where emails are sent with payment reminders; "you" risk the permanent loss of your files/add-ons. You purchase your service for a length of time, once that period is over; accessibility is lost. Where possible- "you" must ensure that "your" files are backed up in regular intervals off-site (i.e. on "your" local host). Cyperhost takes no liability and provides no warranties that once a server is suspended, the files will be accessible by yourself or your third-parties (or sub-users). Charge backs- At no time shall any current client or former client chargeback for any reason, if you charge back your service will be suspended or terminated. Additionally if said client wishes to restart service they will be required to pay back the amount charged back. Upon suspension, server files may too be deleted at the discretion of Cyperhost's executives. By allowing "your" server to be suspended and/or providing (or third-parties providing) Cyperhost with the knowledge that "you" are in breach of our Terms of Service, "you" subsequently waiver "your" rights to access "your" files/assets and "your" "service", "assets" or "server" will no longer be accessible. Once your service is suspended, your files are kept for up to 30 consecutive days (or less, at discretion of Cyperhost's executives with a minimum of period 24 hours) or until the invoice on the Client Area is shown as cancelled, whichever is shortest. The accessibility, if challenged, will be forwarded onto our Billing and/or Abuse Department and will be provided with an outcome at the latest of 48 hours after challenged. - Cases of exemption: • Where you have informed Cyperhost in a written notice that you would like a copy of your files when your service is suspended (though Cyperhost may decide to subsequently cancel your request at any time), you may be provided with exemption or legal immunity to the above clause.

Cancellations

As a customer of Cyperhost you are allowed to cancel your account at any time by reaching out to our billing department which can be found in the contact us portion of our privacy policy and/or website. Moreover, Cyperhost may terminate your access to the Site, for any reason, including but not limited to, a breach of this Agreement or without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Cancelling a product/service does not grant you a refund, it only cancels and terminates your product/service. The product "Add Funds" cannot be cancelled and refunded and is not a subscription/package, it only adds credit balance to your account.

Fraudulent Activity

Cyperhost reserves the right to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to to other partnered companies for misbehaviour.

Payments and Refunds

All payments are done via PayPal. Please contact us if you want to do another form of payment. Refunds are only given out if billing finds valid reason, we usually give refunds within the first 48 hours, if you did not request one within that time we will not provide you with a refund. Speak with Billing/Support to claim the refund. Refunds are applicable to all services, except for one-time payments and domains. Over-payments or fund added to accounts are not refundable. You expressly agree that your use of, or inability to use, the service is at your sole risk -- refunds for not knowing how to use something is not acceptable.

Support

We have multiple Support Methods such as Discord, Tickets and Live chat. The only official Support Method for Billing and Security issues is tickets on Cyperhost.com.

Links to other sites

Our Site may contain links to third-party sites that are not owned or controlled by Cyperhost. Cyperhost has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of United States and Canada without giving effect to any principles of conflicts of law.

Changes to this Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site without notice. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately. If you have any questions about this Agreement, please contact us. Email: legal@cyperhost.com

Copyright and Trademark Notices

All contents of the Cyperhost.com website are Intellectual Copyright © 2020 Cyperhost and/or its suppliers, affiliates and partners. All rights reserved.

Disclaimer: The images, products, services and all included content are provided on an "as is" basis without warranty of any kind, whether express or implied and shall remain under Cyperhost possession unless agreed upon by Cyperhost and user/client. Cyperhost specifically disclaims any and all warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement, and any warranties arising out of course of dealing or usage of trade. Cyperhost takes no responsibility and assumes no liability for any User Content that you or any other user or third party posts or transmits using our images, products or services. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose.

Trademarks

Cyperhost and Cyperhost.com is copyright of Cyperhost under the intellectual copyright law of the United States. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

No Waiver

Company Statistics

4500

+
Servers Deployed

2500

+
Satisfied Customers

1500

+
Resolved Tickets

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