Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using Cyperhost.com ("the Site") operated by Cyperhost ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at Cyperhost.com
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Cyperhost without restriction. Any attempted transfer or assignment in violation hereof shall be null and void. No warranties of any kind (including implied warranties of merchantability or fitness for a particular purpose) are given with respect to the proprietary information disclosed or used under this agreement, and neither party shall be liable to the other damages arising out of or caused by defects or deficiencies in the proprietary information of either party, whether direct, incidental, consequential or otherwise.
Upon receiving your payment for our services we will set up your account. In addition, you will need to provide us an email that is active that we will be able to reach you at all times typically an email address that is not @ the domain(s) you've signed up for, this will be our main form of contact in the event that you may have violated an abuse clause and/or any part of this agreement. If we feel that you have failed to meet this requirement, the order may be considered fraudulent in nature and could be potentially denied.
All of our current Web and Game Servers are located in Quebec, Canada. Our Backup Storage Servers are located in Quebec, Canada as well.
We do provide the transferring of any server as a courtesy service but we cannot make any guarantee that during the transfer process we will be able to move your server. Our service department will make an effort to move your server to our hosting platform but the amount of time can vary immensely depending on how the server was previously configured. We always strive to make this a seamless process and try to avoid any interruption to existing servers but in some cases we may be unable to assist you in a transfer of data from the old server. We are not responsible for data loss in transfers.
Cyperhost strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. As such, we will not provide services to those that are using our services for:
Hacking, which includes, for example penetrating or attempting to access, without authorization, another computer or network. Port scans, stealth scans, and fraudulent credit card "phishing" techniques are also prohibited.
Hosting of files, that are under copyright (if not bought) or other data that infringes on another's copyright or other intellectual property rights.
Spamming, or sending of bulk unsolicited email. We maintain a strict policy on spamming, which includes the sending of unauthorized commercial messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service based on reasonable indications that you are engaged in spamming of any sort.
Uploading or linking to any content that violates another's right of publicity or privacy.
Distributing hate speech, or any other content that is obscene, abusing, this could be considered libelous and defamatory.
Hosting, storing, or distributing child pornography. If any such content is found and brought to our attention, the proper law enforcement agencies will be notified.
Child pornography, bestiality, hate speech, scam sites, phishing sites and any other material which is considered to be illegal in United States or Canada is strictly prohibited.
Hosting, storing, or distributing pornographic material. This includes sites that may provide links to adult content elsewhere. In addition, our servers and services may not be used for the propagation, distribution, housing, processing, storing or otherwise handling in any way lewd, obscene, or satanic materials.
A massive Content Delivery Network (CDN) streaming on Cyperhost servers or network.
Any sort of file hosting website, including but not limited to, uCloud, ownCloud, YetiShare, Tequila, Dropbox, etc.
Threatening to DDoS and/or DDoSing or Doxing.
Stealing files that do not belong to you, especially stealing copyrighted files.
If you are doing any of these on your service, your service will be terminated without refund with the possibility of proper law enforcement agencies being notified if needed.
Servers are eligible for full refunds within Fortioeight (48) hours of the creation of the server in our database. Refunds cannot be requested without probable cause. All completed server upgrade orders are final and not refundable. In agreeing to this Terms of Service you affirm that your order begins within a 48-hour “cooling-off” period, and we reserve the right to charge for the time utilized on your service prior to your cancellation. Any service purchased with a promotional code is not eligible for a refund. We may require additional information in order to process any refunds. After receiving a refund request, we will reach out via e-mail to confirm. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund. We are not able to offer a refund if an imidiate cancellation request is submitted before getting a refund confirmation.
Should a payment be taken back, via a chargeback or similar, Cyperhost reserves the right to terminate all accounts and services without warning.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and products with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information. If your server is suspended for illegal activity or not paid for by the end user, Cyperhost has the right to the files on that related service.
Upon creating an account with Cyperhost you agree to make all appropriate payments for the services received, in advance of the time period during duration in which such services are provided. Moreover, unless you notify Cyperhost that you would like to cancel all or any of the services rendered, all services will be billed on an ongoing basis. In addition, as a client of Cyperhost you take full responsibility to make sure that your payment information is always up to date and that all invoices are paid on time. If any invoice is placed into an overdue status it will result in suspension until the account balance has been paid in full. Cyperhost reserves full rights of changing product prices whenever, to whatever price they want, without warning.